Refunds & Returns Policy

Effective Date: October 6, 2025

This policy explains how deposits, diagnostics, and service payments are handled.

1. Diagnostics

• Non-refundable under all circumstances
   

2. Repairs & Services

• Completed labor services are non-refundable
• If a covered part fails under warranty, the replacement may be free; labor is billed separately
• No refunds on labor once work is complete
   

3. Parts & Special Orders

• All special-order parts are final sale
• Deposits for custom builds or ordered parts are non-refundable once purchased
• Manufacturer warranties may apply to parts (handled per their policies)
   

4. Custom PC Builds

• Deposits are non-refundable once components are ordered
• Defective parts will be replaced under manufacturer warranty
   

5. Cancellations

• If canceled before work begins, prepaid labor may be refunded (minus diagnostics)
• If work has begun or parts ordered, no refunds are available
   

6. Digital & IT Services

• Remote support, malware removal, OS installs, and IT troubleshooting are non-refundable once delivered
   

Contact Us
Control Your Tech
Orlando, FL
📧 info@controlyourtech.net
📞 407-987-8741
🌐 https://controlyourtech.net